Terms & Conditions & Privacy Policy

Right Track Chiropractic

Please read these terms carefully. By booking or attending an appointment, you agree to the following.

Appointments & Bookings

Booking Confirmation

Appointments can be made online, by phone, or in person. You will receive confirmation once your booking is secured.

Late Arrivals

If you arrive late, your session may be shortened out of respect for the next patient. Full fees still apply.

Pre-Appointment Surveys

For certain appointments, you may be asked to complete a short survey beforehand.

If this has not been completed before your appointment, it will need to be completed during your session. This may reduce — or in some cases remove — the time available for examination or treatment.

Full fees will still apply.

Cancellation & No-Show Policy

We require a minimum of 24 hours’ notice to cancel or reschedule.

Late Cancellation / No-Show Fee

Appointments cancelled within 24 hours, or missed without notice, may be charged in full.

Stored Payment Authorisation

By providing your card details, you consent to their secure storage and authorise us to charge for late cancellations or missed appointments.

If you choose not to store your card details, appointments must be paid for in advance.

Payment & Fees

Accepted Payment Methods

We accept cash, major credit/debit cards, and contactless payments.

Payment Timing

All treatments must be paid for either in advance or on the day of your appointment.
Patients will not leave the clinic with outstanding balances.

Upfront Payments

If no card details are stored, payment is required at the time of booking.

Prepaid Packages

Valid for 12 months from purchase

Non-refundable after expiry

May be shared with one other named patient at Right Track Chiropractic

Not transferable beyond this and cannot be exchanged for cash

Memberships

Require a 12-month commitment, unless otherwise agreed

Cancellation is at the discretion of the clinic owner

Non-transferable

Cannot be paused or extended unless agreed in advance

Terms may be updated as needed

Refunds

Fees for completed treatments are non-refundable.
Refunds for unused sessions or packages are considered case by case.

Referral Scheme – £20 Off

We love it when you send people our way — thank you.

How it works:

You receive £20 off your next pay-as-you-go treatment when you refer someone

The person you refer must:

-Book

-Attend

-Pay for their first appointment

Conditions:

Applies to pay-as-you-go treatments only

Cannot be used with packages or memberships

Only one £20 discount can be used per appointment

Discounts cannot be stacked, banked, or combined

No cash alternative

Health & Medical Information

You agree to provide accurate and up-to-date health information.

This allows us to deliver safe and effective care.

All information is handled in line with UK GDPR.

Treatment Results

Results vary from person to person.

We cannot guarantee specific outcomes, and your progress depends partly on:

Following advice

Completing exercises

Making recommended lifestyle changes

Privacy Policy

We take your privacy seriously.

What we collect:

Name, contact details, and date of birth

Medical history and health information

Appointment and treatment records

Payment details (securely stored where applicable)

Audio recordings of consultations where AI transcription is used (see below)

How we use your information:

To provide safe and effective care

To manage bookings and communication

To process payments

To create accurate clinical records (including via AI transcription tools)

To comply with legal and regulatory requirements

AI Transcription (Heidi Health):

To help us focus fully on you during your appointment, we use Heidi Health, a secure AI-powered transcription tool.

This means:

Your consultation may be audio recorded for transcription purposes only

No video is recorded

The recording is used solely to generate clinical notes

Data is processed securely and in accordance with UK GDPR

By attending your appointment, you consent to the use of AI transcription.

If you would prefer not to have your consultation recorded, please inform us before your appointment and we will take notes manually instead.

How your data is stored:

Secure digital systems with restricted access

In line with UK GDPR and data protection laws

Data sharing:

We do not sell or share your data for marketing.
We may share information only when:

Required by law

Necessary for your care (e.g. referral to another healthcare provider, with your consent)

Your rights:

You have the right to:

-Access your data

-Request corrections

-Request deletion (where legally permitted)

To do this, contact:

[email protected]

Limitation of Liability

All practitioners follow professional standards set by the General Chiropractic Council.

Treatment is not a substitute for medical care from a GP or specialist.

Right Track Chiropractic is not liable for outcomes beyond the scope of care provided.

Communication & Feedback

We aim for a friendly, open, and honest environment.

If anything doesn’t sit right during your care, please let us know — in person, by text, or by email.

Complaints

If you have concerns, we want to resolve them quickly and fairly.

Speak to Michelle directly or email:
[email protected]

Changes to Terms

We may update these terms from time to time.
Updates will be posted on our website and take effect immediately.

Agreement

By attending Right Track Chiropractic, you confirm that you have read and agree to these Terms & Conditions and Privacy Policy.